Grievance Redressal Committee addresses all student and parent grievances. The Cell has to maintain a conducive and unprejudiced educational environment where complaints of students and parents are redressed. All complaints are addressed by the Grievance Redressal Committee and a report is submitted to Executive Committee
The complaint management mechanism is carried out at three levels in the Institution:
1. All Departmental level grievances are attended by the Departmental Student Grievance Redressal Committee. The students can approach the Department Grievance Redressal Committee with their complaints only by submitting an application seeking redressal of grievance through the online grievance portal of the College.
2. Unresolved grievances at the Departmental level are referred to the College Grievance Redressal Committee. The students can approach the College Grievance Redressal Committee with their complaints of common interest too by submitting an application seeking redressal of grievance only through the online grievance portal of the College.
3. Unresolved grievances at the College level are referred to the Governing Body of the
College.
Departmental Grievance Redressal Committee (DGRC)
A complaint by an aggrieved student relating to a Department shall be addressed to the Departmental Grievance Redressal Committee (DGRC) constituted at the level of the Department, as the case may be, and with the following composition, namely
1. Head of the Department – Chairperson;
2. Secretary of the Faculty Council of the Department
3. Class Tutor
In considering the grievances before it, the DGRC shall follow principles of natural justice and shall upload its report with recommendations, if any, to the online grievance portal (EduAlberts), within a period of 10 working days from the date of receipt of the complaint.
College Grievance Redressal Committee (CGRC)
A complaint from an aggrieved student relating to the College shall be addressed to the College Grievance Redressal Committee (CGRC), with the following composition, namely:
1. Principal of the College – Chairperson
2. Vice-Chairman
3. Vice Principals
4. Academic Coordinator
5. Concerned Head of the Department
6. Registrar
Quorum: The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be four. In considering the grievances before it, the CGRC shall follow the principles of natural justice and shall upload its report with recommendations to the Online Grievance Portal.
Procedure for redressal of Grievance by the Grievance Redressal Committee
1. An aggrieved student may submit an application seeking redressal of grievance only through the online Grievance portal of the College.
2. On receipt of the online complaint, the same shall be forwarded within 24 hours of the receipt of the complaint, to the appropriate Student Grievance Redressal Committee (either Department Grievance Redressal Committee or College Grievance Redressal Committee).
3. The Student Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated with the aggrieved student within 3 working days.
4. Grievances not resolved by the Department Grievance Redressal Committee within 10 working days shall be referred to the College Grievance Redressal Committee. Grievances not resolved by the College Grievance Redressal Committee within 15 working days shall be referred to the Governing Body of the College.
Members
Dr. Fr. Antony Thoppil
Dr. Bijoy V M
Principal – Chairman
Fr. Christy David Pathiala
Fr. Vincent Naduvilaparambil
Fr. John Christopher Vadasssery
Dr. Augustine K J
Dr. Retina I cleetus
Concerned Head of the Department
Concerned Class Tutor